Refund policy

HAMQIX Return & Refund Policy

We want you to be satisfied with your HAMQIX purchase.

Returns

If you would like to request a return, please contact us within 30 days of receiving your order. Items must be returned in their original condition, unused, and with the original packaging and accessories where applicable.

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible and include your order number together with clear photos or video showing the issue.

We will review the request and provide the appropriate next steps.

Non-Returnable Items

Items that have been used, damaged after delivery, altered, or returned without the original accessories or packaging may not qualify for a return or refund.

Refunds

Once an approved return is received and reviewed, we will notify you of the refund status. Approved refunds will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered processing or fulfillment, we may not be able to modify or cancel it.

Return Shipping

For verified damaged, defective, or incorrect items, we will provide instructions based on the circumstances of the order.

For other approved returns, return shipping costs may be the responsibility of the customer unless otherwise stated.

Contact Us
For return or refund questions, please contact HAMQIX customer support at:
hamqix@gmail.com